FAQ

1) How to Order?

Your orders will be processed within 2 working days. Order confirmation will be sent to you by email.

Please email us at order@babyhub-online.com with your order format for each items as shown below:

Name:
Email address:
Mailing address:
Contact telephone no.: (optional)
Mode of delivery: Normal mail/Registered mail

Item Code & Name:
Size & Colour: (if applicable)
Qty:
Price:

*PLEASE NOTE: The prices stated are EXCLUDE postage.

2) What is the Shipping Cost?

- $1.00/pc

FREE Normal Local Shipping for all items for purchase above $80.00

Buyer can also opt for collection below:
■Self collect at Blk 648 Jalan Tenaga (near Bedok Reservoir/ Kaki Bukit)
■Delivery to doorstep at $10.00 per trip

*Please note that we ARE NOT responsible for any loss of parcel. Therefore, we strongly encourage our customers to opt for registered post by adding $2.24. By registered post, item will be insured up to S$68.00 worth of goods value and can be tracked at http://www.singpost.com.sg/ra/ra_article_status.asp

3) How to make Payment?

Payment has to be made within 3 business days from the date of the confirmation email sent out. We reserve the right to cancel your order if we do not receive your payment.

1) For payment settlement in SGD :
Bank Transfer to POSB saving account : 004-55233-4

2) For payment settlement in RM :
Bank Transfer to Public Bank saving account : 4-4902580-26

4) When will I receive the goods?

For ready stock, goods shall be posted within 3 working days upon receipt of payment.
For pre-order items, will advise on delivery date once order confirmed.

Delivery day within Singapore is 2-3 business days while Malaysia is 4-6 working days for major city (KL and JB), however please note that items can be subjected to customs clearance, delays in destination country, missed or cancelled dispatches, which may require additional days.